Exchanges and returns terms and conditions
You can return an article purchased on émoi émoi within 14 days after receiving the parcel. This is the procedure to follow to return an article:
1) Please make the request online by login into « my account » (on the top right of the website’s homepage) in the page "exchanges and returns". Indicate the reason of your return (size, cut, color, material...) and what you want in exchange (refund, discount voucher, other size...) We will send you immediately an e-mail containing your return authorization and summarizing the procedure to follow.
2) Prepare your parcel within one week: return the concerned items, in resalable condition (clean, unworn, unwashed, in their original wrapping with labels). Include in the package your order’s bill or a copy. The returning costs of the goods are at your expense.
3) We will proceed to a refund or ship the exchange under 14 days after receiving your items.
At any time, you can track your return in the space "product return" on your account.
Warning: exchanges are only possible on a different size of the same product (same reference). If you want a different item, then you must make a return and place a new order. If necessary, do not hesitate to contact us by phone at +33 9 81 84 71 70 (price of a call to France) or by email at firstname.lastname@example.org