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Our guarantees

 

 

SECURE PAYMENT

émoi émoi has chosen Hipay as partner for its secure payment platform. When making a payment by bank card, you will automatically be redirected to the online payment platform. You will then be able to safely complete your order thanks to the “Security Socket Layer” (SSL technology) system.

émoi émoi shall not at any time have access to your banking details.

It is also possible to pay by Paypal.

It is also possible to pay by cheque (for mainland France only). To do so, please send a cheque made out to “MBB Partners” and post it to the following address:

Service Client émoi émoi – MBB Partners – 6 rue Debelleyme 75003 Paris – FRANCE

We shall dispatch your order once the payment has been received.

 


FAST DELIVERY

 

émoi émoi has chosen Colissimo, Chronopost and Chrono Relais to ensure the delivery of orders for France, and Colissimo or DHL for international orders.

 

Each order is dispatched within 24 working hours: if you place your order before 12.30 from Monday to Friday, it will be shipped within the day, if you place your order after 12.30 from Monday to Friday, it will be shipped on next business day, orders made during the weekend will be dispatched on Monday.

The transit time for France is on average is 1 day when the order is carried by Chronopost, 1 to 2 days when the order is carried by Chrono Relais, 2 to 3 days when it is carried by Colissimo, and up to 8 days for international orders. Should you require express delivery, please do not hesitate to contact us.

NB: For deliveries outside the European Union, customs and duties are due on delivery and should be paid by customer. Your order total will not include duties or taxes.

CountryCarrierShipping CostsTime for delivery
Australia Colissimo 30 euros 5 - 8 days
Austria Colissimo 15 euros 5 - 8 days
Belgium DHL 10 euros 3 - 5 days
Belgium DHL 10 euros 3 - 5 days
Brazil Colissimo 30 euros 5 - 8 days
Canada Colissimo 15 euros 5 - 8 days
China Colissimo 30 euros 5 - 8 days
Cyprus Colissimo 15 euros 5 - 8 days
Denmark Colissimo 15 euros 5 - 8 days
Estonia DHL 24 euros 5 - 8 days
Finland DHL 24 euros 5 - 8 days
France Chrono Relais 4,50 euros 1 - 2 days
France Colissimo 6 euros 2 - 3 days
France (express) Chronopost 10 euros 1 day*
French Guiana Colissimo 18 euros 5 - 7 days
French Polynesia Colissimo 28 euros 5 - 7 days
Germany DHL 10 euros 5 - 8 days
Greece DHL 20 euros 5 - 8 days
Guadeloupe Colissimo 18 euros 5 - 7 days
Iceland Colissimo 20 euros 5 - 8 days
Ireland Colissimo 15 euros 5 - 8 days
Israel Colissimo 15 euros 5 - 8 days
Italy DHL 10 euros 5 - 8 days
Japan Colissimo 30 euros 5 - 8 days
Laos Colissimo 30 euros 5 - 8 days
Luxembourg DHL 10 euros 3 - 5 days
Luxembourg DHL 10 euros 3 - 5 days
Malta Colissimo 20 euros 5 - 8 days
Martinique Colissimo 18 euros 5 - 7 days
Mayotte Colissimo 18 euros 5 - 7 days
Mexico Colissimo 30 euros 5 - 8 days
Monaco Colissimo 6 euros 2 - 3 days
Netherlands DHL 10 euros 3 - 5 days
New Caledonia Colissimo 28 euros 5 - 7 days
New Zealand Colissimo 30 euros 5 - 8 days
Norway Colissimo 20 euros 5 - 8 days
Portugal Colissimo 15 euros 5 - 8 days
Réunion Island Colissimo 18 euros 5 - 7 days
Saint Pierre et Miquelon Colissimo 18 euros 5 - 7 days
Singapore Colissimo 30 euros 5 - 8 days
Slovenia Colissimo 24 euros 5 - 8 days
South Korea Colissimo 30 euros 5 - 8 days
Spain DHL 10 euros 5 - 8 days
Sweden DHL 24 euros 5 - 8 days
Switzerland Colissimo 14 euros 5 - 8 days
Taiwan Colissimo 30 euros 5 - 8 days
Thailand Colissimo 30 euros 5 - 8 days
United Kingdom DHL 10 euros 3 - 5 days
United States Colissimo 15 euros 5 - 8 days

* Next day delivery in France for orders placed before 12.30 from Monday to Thursday (delays apply to 90% of all deliveries, next day delivery not guaranteed). If you order on Friday before 12.30, your order will be shipped on Friday and deliverd on Monday (only for France - Chronopost). 

Delivery in France is free for orders over €100 with Chrono Relais! Delivery in France with Colissimo is also free over €150.


HOTLINE

By e-mail: bonjour@emoi-emoi.com

By phone: +33 9 81 84 71 70 from abroad (standard cost for a call to France)
From Monday to Friday, 9am -12am and 2pm - 6pm

By mail: Service Client émoi émoi – MBB Partners -  6 rue Debelleyme 75003 Paris – France

 


RETURNS AND REFUNDS

You can return any item to us within 14 days after receiving your original order, including sale items. If you're looking to return a faulty or incorrect item, please contact us (bonjour@emoi-emoi.com) so we can get this sorted for you. 

How to return a product:

1) Fill in the return form: you will find a return form in your parcel. Write the item/s and select one of the reason codes for returns. If needed, you can print a new return form by clicking here.

2) Prepare the parcel: you can use the original packaging or a new one. Enclose the unworn item/s in perfect state for resale, with all labels and in the plastic bags. Also enclose the return form.

3) Send us your return using any postal service to the following address:

émoi émoi C/O ADS NORMANDIE - Service Retour - ZAC Long Buisson, 2 rue Roland Garros, 27930 GUICHAINVILLE - FRANCE


Please note you’ll need to cover the postage costs yourself. The parcel remains your responsibility until it arrives with us – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.


We will notify you by e-mail when the returned products have been received at our warehouse. We will process your refund within 10 office days, after receiving your package.
The refund will be made with the same payment mode as your initial order (e.g. if you used Paypal for payment, we will make the refund using Paypal). If you want to exchange for another size, color or item, please send us the item back for a refund, and then place a new order for the size, color or item you’d prefer.


Remark: the “one-way” shipping costs and the return shipping costs are on the charge of the Client. émoi émoi only refund the purchase price of the article. If the return is due to émoi émoi's fault (default of the article, wrong article in the order...), we will refund you the return shipping costs if you send us the invoice.


Please contact us if you have any question, we’ll be happy to help! Send an-email to bonjour@emoi-emoi.com or call us at +33 9 81 84 71 70 (Paris time - price of a call to France).