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FAQs

 

How do I contact customer service?

Our happyness team is available on Monday to Friday (10am-6pm) :

By email: [email protected]

By phone: + 33 (0)9 81 84 71 70

By post: Customer Service émoi émoi – 6 rue Debelleyme, 75003 Paris – France

What are the shipping costs and delays?

Delivery in France is offered from 100 € of purchases by Chronorelais and from 150 € of purchases by Colissimo.

Each order is shipped within 24 hours * (Monday to Friday – orders placed on weekends are shipped the following Monday). Then, the delivery time is :1 working day by Chronopost (at home), 1 to 2 days by Chronorelais (in relay point), 2 to 3 working days by Colissimo (in mailbox).

Delivery in others countries, we trust DHL, DPD (in relay point) and Colissimo Inter. Outside the European Union, customs and duties are due on delivery and should be paid by customer. Your order total will not include duties or taxes. 

* Please note that during a special period (Christmas, Father/Mother’s Day, etc.), the preparation time of your order can be extended by a few days (2 to 3 days maximum).

To know more about delivery times >> click here

Which methods of payment are accepted at émoi émoi ?

You can pay online via bank card (Visa, Eurocard, Mastercard, Amex) through the secured payment platform of Hipay. You can also use Paypal.

It is also possible to pay by cheque, made out to “MBB Partners” (mainland France only). Once your order is made on the émoi émoi website, you send us your cheque by post to the following address:

Service Client émoi émoi – MBB Partners – 6 rue Debelleyme 75003 Paris – France.

We shall dispatch your order as soon as the cheque has been received.

How do I choose my size?

For mum-to-be collection
Your body changes a lot during pregnancy, and so your clothes need to accomodate your changing size. All our brands have been selected because they design evolutionary clothes that will fit you throughout your whole pregnancy. Choose your regular size (before pregnancy) and the garment will adapt to fit your growing baby bump during all 9 months of your pregnancy.

For more details on the product cut and shape, check the product page where more information is provided. If you have any questions, please do not hesitate to contact us, we will be happy to help you in English: +33 9 81 84 71 70 (Monday to Friday, 10 am to 6 pm, Paris time) or send us an e-mail: [email protected]

For the whole family collection
You can take your usual size. However, we paid attention to customers’ feedbacks and also the team. In this case, we indicate size advice, directly on the product sheets (in the description). To find out the size guide by product category, it’s here.

How do I place an order on the website?

You can search items to THE WHOLE FAMILY or MUM-TO-BE collection that interest you right from the home page: 

  • You wish to order one or more items of the family collection: click on “THE WHOLE FAMILY” in the menu and choose the category that interests you 
  • You want to order one or more maternity items: click on “MUM-TO-BE ” in the menu and choose the category that interests you 
  • To search an item, type it in the search bar at the top right by clicking on the magnifying glass

– Select the item of your choice

– Select the size (a helpful guide to selecting your size is available for each item)

– Select “add to basket”

– Once the item has been added to your shopping basket, you can opt to either “continue shopping” or “proceed to checkout”

– Once all desired items are in your basket, select “my basket” in the upper right-hand corner of the website

– In the shopping basket, select “proceed to checkout – The identification window will appear: if you are already a customer, you only need to enter your login code (email address and password), but if this is your first order, please create an account by providing your billing and delivery details

– Select the delivery address and the company that will ship your order

– Choose your method of payment and verify your order – “confirm your order”

– émoi émoi will send you a confirmation email with a summary of your order after confirmation of the online payment Should you have any problems while making your order, please do not hesitate to contact us at : [email protected] or + 33 (0)9 81 84 71 70.

How do I know if my order has been registered?

When your order has been confirmed, we send you a confirmation by e-mail (remember to check your spams!). If you did not received it, do not hesitate to contact us: [email protected] –  +33 (0)9 81 84 71 70

How can I track the delivery of my order?

In the “my account” section, click on “my order” in the left-hand side menu. You will then be able to access the list of your current orders being processed and your past orders. Click on the relevant order and select “track my order”. You will then find the tracking number and a link to the carrier’s website where you can track the delivery of your order.

What do I do if I do not receive my order?

If your parcel is not delivered within 5 days of dispatch (10 days for International parcels), please check the status of your order on the website, by going to  “How can I track delivery of my order?”. If you cannot find your parcel on the carrier’s website, please contact us by email on [email protected] or by phone on + 33 (0)9 81 84 71 70.

How can I return or exchange my order ?

For orders placed from November 1st, our Christmas elves accept the return of one or more items until January 10, 2019.

Le retour est OFFERT depuis la France Métropolitaine.

Nous ne procédons pas à l’échange d’article. Si vous voulez obtenir le même article dans une autre taille, une couleur différente ou un article différent, passez une nouvelle commande sur le site. 

Pour en savoir + sur la procédure de retour, c’est par ici.

On vous a offert un cadeau et vous souhaitez l’échanger ? 

Dans ce cas précis, nous pouvons faire l’échange ou émettre un bon cadeau de la valeur du produit.

Pour cela, contactez-nous à l’adresse [email protected] en nous indiquant les informations suivantes : 
– vos coordonnées (adresse postale, n° de téléphone, e-mail) 
– le nom et la taille du produit retourné 
– le nom et la taille du produit souhaité ou précisez si vous préférez un bon cadeau
– le numéro de commande (ou si vous ne l’avez pas, le nom de la personne qui vous l’a offert)

NB : Pas d’inquiétude, la personne qui vous a offert ce cadeau ne sera pas informée de votre démarche !

How can I access my account if I have lost my password?

Select the “my account” tab that is visible in the upper right-hand corner of every page. On the page that appears, select the “forgot your password?” tab. Enter your email address and we will immediately send you a new password. Sometimes, this automatic e-mail slips in your spams box so do not hesitate to check it!

How do I subscribe or unsubscribe from the newsletter?

Once connected to your account, click on “newsletter”:

  • To subscribe, you can choose to receive the newsletter “family” and / or  “future mother” by checking and then click on the “validate” button
  • To unsubscribe, simply unchecking “I wish to receive the emoi émoi newsletter” and then click on the “validate” button

We also proceed to the unsubscription on request by writing us at [email protected]

What is the confidentiality policy?

You can surf on the émoi émoi website without providing any personal data. However, it is necessary to open an account to subscribe to newsletters and alerts, to create a wishlist and to invite friends to the website. In order to place an order, details are required for both the purpose of billing and delivery. These details can be amended at any time in the “my account” section. We shall delete all your personal data upon receipt of a request to that effect sent by yourself to [email protected].

Is payment on the website secure?

Yes. The transfer of information on the émoi émoi website is done securely using the protocols in effect on Internet. Banking details are not transmitted to émoi émoi but directly to the Hipay’s secured payment platform.