émoi émoi has chosen Hipay as partner for its secure payment platform. When making a payment by bank card, you will automatically be redirected to the online payment platform. You will then be able to safely complete your order thanks to the “Security Socket Layer” (SSL technology) system.
émoi émoi shall not at any time have access to your banking details.
It is also possible to pay by Paypal.
It is also possible to pay by cheque (for mainland France only). To do so, please send a cheque made out to “MBB Partners” and post it to the following address:
Service Client émoi émoi – MBB Partners – 6 rue Debelleyme 75003 Paris – FRANCE
We shall dispatch your order once the payment has been received.
émoi émoi has chosen Colissimo, Chronopost and Chrono Relais to ensure the delivery of orders for France, and Colissimo or DHL for international orders.
Each order is dispatched within 24 working hours: if you place your order before 12.30 from Monday to Friday, it will be shipped within the day, if you place your order after 12.30 from Monday to Friday, it will be shipped on next business day, orders made during the weekend will be dispatched on Monday.
The transit time for France is on average is 1 day when the order is carried by Chronopost, 1 to 2 days when the order is carried by Chrono Relais, 2 to 3 days when it is carried by Colissimo, and up to 8 days for international orders. Should you require express delivery, please do not hesitate to contact us.
NB: For deliveries outside the European Union, customs and duties are due on delivery and should be paid by customer. Your order total will not include duties or taxes.
|Country||Carrier||Shipping Costs||Time for delivery|
|Australia||Colissimo||30 euros||5 - 8 days|
|Austria||Colissimo||15 euros||5 - 8 days|
|Belgium||DHL||10 euros||3 - 5 days|
|Belgium||Chrono Relais||5,50 euros||2 - 3 days|
|Brazil||Colissimo||30 euros||5 - 8 days|
|Canada||Colissimo||15 euros||5 - 8 days|
|China||Colissimo||30 euros||5 - 8 days|
|Cyprus||Colissimo||15 euros||5 - 8 days|
|Denmark||Colissimo||15 euros||5 - 8 days|
|Estonia||DHL||24 euros||3 - 5 days|
|Finland||DHL||20 euros||3 - 5 days|
|France||Chrono Relais||4,50 euros||1 - 2 days|
|France||Colissimo||6 euros||2 - 3 days|
|France (express)||Chronopost||10 euros||1 day*|
|French Guiana||Colissimo||18 euros||5 - 7 days|
|French Polynesia||Colissimo||28 euros||5 - 7 days|
|Germany||DHL||10 euros||3 - 5 days|
|Greece||DHL||15 euros||3 - 5 days|
|Guadeloupe||Colissimo||18 euros||5 - 7 days|
|Iceland||Colissimo||20 euros||5 - 8 days|
|Ireland||Colissimo||15 euros||5 - 8 days|
|Israel||Colissimo||15 euros||5 - 8 days|
|Italy||DHL||10 euros||3 - 5 days|
|Japan||Colissimo||30 euros||5 - 8 days|
|Laos||Colissimo||30 euros||5 - 8 days|
|Luxembourg||DHL||10 euros||3 - 5 days|
|Luxembourg||DHL||10 euros||3 - 5 days|
|Malta||Colissimo||20 euros||5 - 8 days|
|Martinique||Colissimo||18 euros||5 - 7 days|
|Mayotte||Colissimo||18 euros||5 - 7 days|
|Mexico||Colissimo||30 euros||5 - 8 days|
|Monaco||Colissimo||6 euros||2 - 3 days|
|Netherlands||DHL||10 euros||3 - 5 days|
|New Caledonia||Colissimo||28 euros||5 - 7 days|
|New Zealand||Colissimo||30 euros||5 - 8 days|
|Norway||Colissimo||20 euros||5 - 8 days|
|Portugal||Colissimo||15 euros||5 - 8 days|
|Réunion Island||Colissimo||18 euros||5 - 7 days|
|Saint Pierre et Miquelon||Colissimo||18 euros||5 - 7 days|
|Singapore||Colissimo||30 euros||5 - 8 days|
|Slovenia||Colissimo||15 euros||5 - 8 days|
|South Korea||Colissimo||30 euros||5 - 8 days|
|Spain||DHL||10 euros||3 - 5 days|
|Sweden||DHL||20 euros||3 - 5 days|
|Switzerland||Colissimo||12 euros||5 - 8 days|
|Taiwan||Colissimo||30 euros||5 - 8 days|
|Thailand||Colissimo||30 euros||5 - 8 days|
|United Kingdom||DHL||10 euros||3 - 5 days|
|United States||Colissimo||15 euros||5 - 8 days|
* Next day delivery in France for orders placed before 12.30 from Monday to Thursday (delays apply to 90% of all deliveries, next day delivery not guaranteed). If you order on Friday before 12.30, your order will be shipped on Friday and deliverd on Monday (only for France - Chronopost).
Delivery in France is free for orders over €100 with Chrono Relais! Delivery in France with Colissimo is also free over €150.
By e-mail: [email protected]
By phone: +33 9 81 84 71 70 from abroad (standard cost for a call to France)
From Monday to Friday, 9am -12am and 2pm - 6pm
By mail: Service Client émoi émoi – MBB Partners - 6 rue Debelleyme 75003 Paris – France
RETURNS AND REFUNDS
You can return any item to us within 14 days after receiving your original order, including sale items. If you're looking to return a faulty or incorrect item, please contact us ([email protected]) so we can get this sorted for you.
How to return a product:
1) Fill in the return form: you will find a return form in your parcel. Write the item/s and select one of the reason codes for returns. If needed, you can print a new return form by clicking here.
2) Prepare the parcel: you can use the original packaging or a new one. Enclose the unworn item/s in perfect state for resale, with all labels and in the plastic bags. Also enclose the return form.
3) Send us your return using any postal service to the following address:
émoi émoi C/O ADS NORMANDIE - Service Retour - ZAC Long Buisson, 2 rue Roland Garros, 27930 GUICHAINVILLE - FRANCE
Please note you’ll need to cover the postage costs yourself. The parcel remains your responsibility until it arrives with us – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
We will notify you by e-mail when the returned products have been received at our warehouse. We will process your refund within 10 office days, after receiving your package. The refund will be made with the same payment mode as your initial order (e.g. if you used Paypal for payment, we will make the refund using Paypal). If you want to exchange for another size, color or item, please send us the item back for a refund, and then place a new order for the size, color or item you’d prefer.
Remark: the “one-way” shipping costs and the return shipping costs are on the charge of the Client. émoi émoi only refund the purchase price of the article. If the return is due to émoi émoi's fault (default of the article, wrong article in the order...), we will refund you the return shipping costs if you send us the invoice.
Please contact us if you have any question, we’ll be happy to help! Send an-email to [email protected] or call us at +33 9 81 84 71 70 (Paris time - price of a call to France).